The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Cephlon Technology LLP.and the terms “You” /”Your” / “Yourself” refer to the users. This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.
This Privacy Policy is a legally binding document between you and Cephlon Technology LLP (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and Cephlon Technology LLP for your use of the website “Website” (defined below).
This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
To avail certain services on our Websites, users are required to provide certain information for the registration process namely: – a) your name, b) email address, c) gender, d) age, e) PIN code f)Phone Number. The Information as supplied by the users enables us to improve our Website/Application and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
The collection of some data, including personal information, may be necessary to the functionality of your Cephlon automation and networking systems. When you install our products and systems, we receive information that you or your authorized installer inputs into your our system, which may include:
The model and serial numbers of the Cephlon products installed;
The version and type of Application installed;
The names of the rooms where you have connected devices;
Your zip code or time zone; and
Other information about your configuration.
Some of our products also allow us to automatically receive data related to the functionality and use of the system, such as:
The time, frequency, and type of use of the various components your system;
History of your device settings including any adjustments you make, data from any sensors built into the Cephlon system or the products you integrate into the system;
This project-specific data may be stored along with any account information you provide when you set up an account with Cephlon including your email and other contact information. We use this information to help us customize our communications to you, troubleshoot problems with your system or account, and to improve the functionality of our products. More importantly, we use this information to provide the core functionality of your automation system.
Cephlon may collect and use your information for the following purposes:
To provide you the products and services you purchase;
To enable the functionality of your automation system and to personalize and customize your home automation experience;
To provide you the content on our Sites;
To improve customer service and respond to requests. Information you provide helps us respond to your service requests and support needs more efficiently and enables us to contact you in response to your requests for product information and support;
To register your system. Note that we often first receive our end users’ information through the registration of our systems which is often facilitated by the end user’s authorized installation contractor;
To improve our products and services;
To process orders, warranty claims and payments from our users, dealers ,and distributors;
To run promotions, contests, surveys, or similar features;
To conduct market research about our users to improve our marketing campaigns, content on our Sites
To allow our technical support personnel or your registered independent dealer to remotely troubleshoot problems with your network or other control systems;
To contact you by telephone to discuss your account or respond to requests and questions;
To send you periodic emails. We may use email addresses provided to us to send information and updates pertaining to accounts, purchases, or products. It may also be used to respond to inquiries and requests. If you opt-in to our mailing lists, you will also receive emails that may include company news, newsletters, surveys, updates, related product or service information, and the like; and For other purposes based on your consent.
We may also use information in the aggregate to understand how our visitors and customers as a group use the resources provided on our Sites/Applications and improve our products. We may also share aggregated, non-personally identifiable information publicly and with our partners.
We may also use the information through our AI automated system (may be supervised learning but without personally identifiable information) to provide a personalized and customized automation experience on the Website and Application. For example :- Recommending a particular pre-defined scene to be created, notifying when your Applicance is left turned on for longer than average time or any other preventive maintenance features.
To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible for your use of such sites.
We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
(b)Your personal information may be shared with our agents, subsidiaries, and affiliates who are obligated to safeguard it in accordance with this Privacy Policy. There are also times when Cephlon makes certain personal information about you available to companies that help support our business or that provide products and services to you on our behalf. These companies may use your personal information only to assist us accomplish one or more of the purposes for which we collected the information as set forth herein. For example, these partners may help us process information or credit card payments, sell and deliver products to you, fulfill orders, manage or host customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website/Application is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.
If you have any questions or concerns about this Privacy Policy or your information, please email our Data Protection Officer at saumya@cephlon.tech